Prices

All prices are displayed including VAT as standard. We welcome both small and large customers. The only limitation is a minimum order value of 200 SEK excluding VAT and fees.

Payment and Security

Our international customers are offered payment through PayPal or to prepay their orders to our bank account.

Delivery Time

Stock items are usually shipped within 1-2 business days; we strive to ship your order the day after it is placed. Need your order urgently? Please add a comment to your order or contact us. Most requests can be accommodated!

Out-of-stock stock items are shipped within approximately 5 weeks, sometimes sooner depending on the factory’s order cycle. For customized products, delivery time is longer, approximately 6 weeks. Deliveries outside Sweden may require additional days.

Delivery occurs only when all items in the order are in stock. Partial deliveries of stock items can be arranged for an additional shipping fee.

Shipping

Shipping costs apply to all orders. Items are usually shipped via DHL and delivered either directly to the customer (for businesses) or to the nearest pick-up point (for private individuals). For small shipments or large orders shipped directly from the factory, other carriers may be used. We ship to the Nordics as well as the most countries in Europe. Contact us if you don't find your country in the the checkout.

Delivery Issues and Non-Pickup

If delivery issues arise (e.g., the store is closed when DHL arrives), DHL charges an extra fee of 120 SEK excluding VAT. This fee is invoiced separately to the customer.

Packages not picked up are automatically returned to us according to the carrier’s rules. DHL’s additional fees for returns are invoiced separately. Re-delivery will incur additional shipping fees as per DHL’s price list.

Damaged Goods

Customers are responsible for inspecting for transport damage. Visible damage must be reported immediately at pickup at DHL ServicePoint or to the driver upon direct delivery.

For concealed damage, contact the carrier within 7 business days to claim compensation. The shipment number on the shipping label must be provided.

For other damages such as manufacturing defects, please contact Chocolate-Packaging.com.

Incorrect Delivery

If you receive incorrect or missing items, please contact us immediately, no later than 14 days after receiving your order. Incorrect delivery refers to items differing from the order confirmation. It is the customer's responsibility to verify that the order confirmation is correct and to report discrepancies promptly.

If you wish to exchange a correctly delivered item for another, shipping costs for the new item and possible return shipping costs apply. Prices will be adjusted based on the value difference between the original and replacement item.

Right of Withdrawal

According to distance selling regulations, you have the right to return goods within 14 days of receipt. This right applies equally to private individuals and businesses. The right applies even if the packaging has been opened, provided the product has not been used and is returned in original condition. Personalized products cannot be returned, except in cases of transport damage. When exercising your right of withdrawal, you are responsible for return shipping costs..

Warranty / Complaints

We strive for high quality and service. All products are inspected both at the factory and by us. If there is a manufacturing defect or damage, please return the item in its original packaging. We cover the return shipping costs for defects covered by warranty. Complaints must be made within 14 days of delivery, and the returned goods must not be used.

Transport damage must be reported immediately to the carrier or our customer service at info@chocolate-packaging.com.

Refund

Refunds for returns are made within one week after the product is received at our warehouse (applies to paid shipments). For invoice customers, a replacement invoice will be issued.

Errors in publication

We reserve the right to correct prices, texts, and images published incorrectly on the website. We disclaim responsibility for price adjustments (e.g., due to supplier price changes or currency fluctuations), stock changes, and technical errors on the website, browser, or hardware such as networks and servers.

We also disclaim responsibility for any color variations between product images and the actual product.

Storage of Personal Data

The information you provide is used for order processing, invoicing, marketing, and other purposes to ensure the best possible service. This includes sharing necessary information with our payment provider for transaction processing. We store your information to provide good service on repeat purchases. Your data may also be used to send you special offers and newsletters if you have consented.

Under the General Data Protection Regulation (GDPR), you have the right to request access to your data stored by us. If the data is incorrect or incomplete, you can request correction. You can also request deletion of your data.

We use Google products for statistics and marketing. Here you can read more about how they handle data.